Refund policy

Refund Policy

Overview

At RovynStyle, we want every customer to have a clear and reliable experience when purchasing our digital products. This policy explains when refunds may be considered and what you should know before completing an order.

Please review the information below carefully before making a purchase.

Digital Products

All products offered by RovynStyle are digital products and are delivered electronically, usually through a download link or email.

Because digital content becomes accessible immediately after delivery, all purchases are considered final once the product has been delivered or accessed. Digital products cannot be physically returned and are therefore generally not eligible for exchanges or refunds after access has been provided.

By completing your purchase, you confirm that you understand you are purchasing a digital item and accept that refund rights may no longer apply once access to the product has been granted.

When a Refund May Be Considered

Refund requests may only be reviewed in certain exceptional situations, including:

  • Technical problems that completely prevent you from accessing or downloading your purchase.

  • Failed delivery where you have not received your digital product and our records confirm that delivery was unsuccessful.

  • Supplier unavailability, including cases where:

    • The supplier has permanently removed the product,

    • The supplier no longer offers the product,

    • The original listing has been deleted,

    • Or the product is confirmed to be unavailable through the supplier.

Any supplier-related availability issue must be verified by RovynStyle before a refund can be considered.

Where possible, we may first attempt to resolve the issue by restoring access, resending the product, or offering a suitable replacement.

Refunds will not normally be issued for:

  • A change of mind after purchase.

  • Dissatisfaction after the digital product has been successfully delivered.

  • Failure to review the product description before placing an order.

How to Request Support

If you experience a technical problem or have difficulty receiving or accessing your purchase, please contact our support team at:

📧 stylerovyn@gmail.com

When contacting us, please include:

  • Your order number

  • The email address used during checkout

  • A short description of the issue

  • A screenshot, if relevant

Our support team generally aims to respond within 24 hours and will make every reasonable effort to resolve verified issues as quickly as possible.

Final Note

By purchasing from RovynStyle, you acknowledge that you are purchasing a digital product and understand that orders are generally non-refundable once the product has been delivered or accessed.

We recommend reviewing all product information carefully before completing your purchase.